Events:事件：October 1994: Procter and Gamble Co. sues Bankers Trust for $195 million (the company recorded a $102 million charge against fiscal 1994 earnings to cover losses from derivatives transactions), alleging that BT misled it with regard to the value and risks of its derivatives positions.1994年10月：Procter and Gamble Co.（宝洁公司）起诉信孚银行为1.95亿美元（公司记录1.02亿美元控告1994年财政收入以弥补衍生品交易的损失），指控信浮公司在其衍生品持仓方面误导了它的价值和风险。http://www.ukassignment.org/mgessaydx/December 1994: BT signs consent decrees with federal securities regulators and agrees to pay a $10 million fine over allegations that it wilfully gave Gibson Greetings inaccurate values for its derivatives portfolio, causing Bankers Trust Gibson to violate SEC laws. BT neither admits nor denies guilt.1994年12月：信浮公司与联邦证劵监管机构签订同意判决书，同意支付1000美元罚款的指控， 故意给吉布森礼品公司其衍生品的不准确价值，造成美国信孚银行违反了美国证劵交易委员会法律。信浮公司既不承认也不否认有罪。October 1995: U.S. District Judge John Feikens allows P&G to add civil racketeering charges to its suit, which will allow the company to seek treble damages.1995年10月： 美国地方法院法官John Feikens允许宝洁公司增加民事诈骗诉讼，这将使公司索取三倍赔偿January 1996: Bankers Trust settles with Air Products and Chemicals, Inc. for $67 million, 63% of the $107 in losses in fiscal 1994 that Air Products wrote off in connection with interest-rate swaps the company entered into with Bankers Trust.1996年1月：信浮银行与Air Products and Chemical（空气化学产品有限公司）和解，公司以6700万美元， 107美元的63%在1994财年的损失，空气产品注销了与利率互换公司进入信孚银行的连接。May 1996: Bankers Trust and Procter & Gamble reach an out-of-court settlement in which P&G agrees to pay $35 million of the $195 million it owed BT and will forgo between $5 and $14 million in gains on a separate contract. P&G reports a net gain of $78 million with respect to the issue in its quarterly reports.1996年5月：信孚银行和宝洁公司达成法庭外解决，宝洁公司同意支付1.95亿美元中的3500万美元，并将放弃500万和1400万美元间的分享合同。宝洁公司报告，在其季度报告中问题方面净收益7800万美元。Lessons to be Learned:应吸取的教训：Give adequate attention to all aspects of risk所有方面的风险给予足够的重视An enterprise risk management program must balance the "hard side" of risk management (including policies, limits and systems) and the soft side (including people, culture and incentives). It is ironic that BT, a company that was considered by many to be a leader in risk management and in innovative derivative products, lost so much of its reputation as a result of operational risk (in this case, sales practices).企业风险管理程序必须平衡风险管理的“硬件”（包括政策，限制和系统）和软件（包括人，文化和激励机制）。 信浮公司，被许多人认为是一个领导者在风险管理和衍生产品创新的公司，这是具有讽刺意味的是，由于操作风险（在这种情况下，销售手法），失去了如此多的声誉。Honesty is always the best policy诚实永远是上策Reputational risk management suggests that in a time of crisis, management should focus on integrity and openness in dealing with customer complaints and public perception: if the allegations brought by P&G had any basis in reality, Bankers Trust did an inadequate job in resolving them.声誉风险管理建议，在危机时刻，管理应该集中在处理顾客投诉和公众的看法完整性和开放性：如果在现实中宝洁公司带来的指控有任何依据，美国信孚银行确实在解决这些事情做的不恰当。Align incentives properlyPerformance pressure may encourage participation in deals that ultimately backfire, especially if incentives and oversight are not aligned properly. Despite the urgency of the rush to sell a deal or gain a client, proper thought needs to be given to the long-term wisdom of all aspects of the deal.正确地激励业绩压力可能会鼓励参与最终事与愿违的交易，激励和监督，特别是如果没有正确对齐。虽然急于出售一笔交易或获得一位客户，必须在交易各方面的长期智慧提供正确的思想。Practice good stakeholder management养成良好的利益相关者管理Clients are stakeholders, too! In the rush to create profits for shareholders, attention must still be given to the clients who are integral to the business.客户也是利益相关者！在急于为股东创造利润，还必须注意对于业务方面客户是不可或缺一部分。About BancWare ERiskBancWare ERisk is a leading provider of integrated software and consulting solutions that enable financial organizations to enh ance their performance through better risk and capital management. We help senior executives to transform their risk management processes to improve management effectiveness, reduce losses and increase shareholder value. BancWare ERisk is backed by the strength of SunGard, a global leader in integrated software and processing solutions, primarily for financial services. SunGard serves more than 25,000 customers in more than 50 countries, including the world's 50 largest financial services companies.